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2 months ago
Sterling service as always - I bought my Subaru from Miguel (who was really great in the whole process) two years ago - and the team have just returned my car after a service and MOT - all clean and sparklyMY experience has been positive pro-active communication with great service and advice.
Fraser Jardine
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3 months ago
3 phone calls and a promise of a call back each time that never happened!! went to a different garage, shocking in this day and age!
Post Script l was phoned with an apology & promise of an inquest, so my 1 star moves up to a 3 Star, as there was a reaction & genuine remorse!
Gary Hatt
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4 months ago
Great service
Alun Edwards
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6 months ago
Very pleased with the service here Graham was very helpful service was well priced many thank
Anthony Dilele
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6 months ago
Phil g
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7 months ago
Booked my 6 year old Mitzi Outlander for a 6 year service. From first contact to completion, the service was impeccable. Vehicle came back valeted and like a new car. Thanks guys.
Andrew Stevenson
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8 months ago
Great service from the staff
Duncan Vaughan
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9 months ago
I have the privilege to speak to Katharine of Mitsubishi Normandy and what can I say.
Katharine is a true representation of what does customer service should be.
Katharine exerted all the effort and gave the best of her ability to help me out arranging a service plan for my car, gave me a lot of options to which I really felt her sincerity to help out, Katharine even assisted me on a separate issue I was having with my current breakdown eventhough it is not already on her remit.
All in all, I am very very impressed and Mitsubishi Normandy is very lucky to have a member of staff like Katharine.
If I could give you a million stars, I am more than happy toThank you very much.
Romano Reyes
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10 months ago
A really engaging car purchase experience. From a very warm welcome to clear and thorough explanation of purchase options Stefan and Miguel made us feel valued as customers. The hand over too was delivered with knowledge and enthusiasm. My best car buying experience in many years.
John Price
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1 year ago
What a pleasant experience dealing with Normandy Garage, Guildford. I travel from nearly an hour away to get my vehicle looked after by this garage, nothing is too much trouble, everyone I have had the pleasure to meet with at Normandy have been a pleasure to deal with and I would recommend to all. One very happy customer
Neil E (Neil E)
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1 year ago
Very friendly helpful staff.
Tony Rosier
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1 year ago
Very friendly and helpful staff!!!
Sally Bentick-Hill
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1 year ago
Very helpful and efficient. Very happy with the service we received.
Anthea Coles
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1 year ago
Great efficient job on my two year service. Even had a great wash too. Such a friendly and accommodating dealer. 100/100
Michael J Gilchrist
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2 years ago
Keith Tilbury
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2 years ago
Great service and communication on an aircon repair.
David Ferguson
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2 years ago
Very good team. Great customer approach.
Lee Garrett
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2 years ago
Allways excellent from the whole team very friendly
Maurice Reeves
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2 years ago
Very nice place with kind people working here.
Msviru
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2 years ago
Olha Kuleba
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2 years ago
Having just taken my Hyundai to Normandy garage as the MIL light was illuminated on the dashboard and I was worried about driving the car the team were all absolutely AMAZING! Nothing was too much trouble, they read what the problem was and without any fuss they got it all sorted too. I can’t thank them enough. I’m so glad I take my car there for servicing too. Wonderful and incredible service and puts the Hyundai dealerships I rang to shame! Thank you so much to you all at Normandy Garage. It’s so appreciated.
Nikki Tompsett
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2 years ago
Go here for my car service helpful and friendly staff good service
Pete
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2 years ago
Luke Axel-Berg
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2 years ago
The people who own and work at Normandy Garage are fabulous!
Knowledgeable, friendly and experienced. Definitely recommend
Helen Tinson
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2 years ago
What a brilliant family run business. Car was in for service and it was a very smooth and pleasant experience. Graham was so professional and explained everything.
Highly recommended, best experience I have had at a garage for a very long time
Steve Young
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2 years ago
Mark Collier
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3 years ago
David McSorley
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3 years ago
Always great customer service!
Julie Duff
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3 years ago
Update:
Phone call from the General Manager explaining the communication between Leaseplan and themselves was unexpected but very pleasing.
Great customer service on his part hence changing the rating from 1-4.
Would have been a 5 if they could have booked the car in as a priority.
Very grateful for the call though. Many thanks Normandy Garage.
Very disappointed with the service department. Found the service manager unhelpful. Car was booked in on 12th Feb '22 for investigation after water damage due to a poorly fitted windscreen replacement. Was contacted by the garage directly stating due to engineers off sick and a backlog of work, my car would be pushed back until 8th March '22. I had this in writing (text message) from the garage and email confirmation from Leaseplan.
On arrival I was told by the service manager that this was cancelled and not re-booked despite the above. No offer of "Can we help or maybe re-book" just not booked in.
I then immediately called Leaseplan to confirm the booking (they did) and they then called the garage to be told the service manager would not speak to them and to re-book. Poor service all round.
If you do not want to take the job then please say so.
As the water has caused unknown damage to the electrics, I find myself with a large Mitsubishi shaped ornament on my drive until another garage will investigate.
Craig Belby
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3 years ago
Alex Gheorghe
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